Privacy Policy

In order to ensure the provision of stable, compliant, and secure services, our systems manage the following types of information:

• Identification and contact data: Name, surname, email address, phone number, and date of birth, the latter being essential to verify legal age (18+).
• Device technical data: IP address, hardware identification codes, browser characteristics, and operating system telemetry parameters.
• Usage data: Chronological records and statistics related to interactions with the portal's services.
• Financial and transactional data: History of top-up, deposit, and withdrawal operations securely associated with the user profile.
• Support communications: Texts and metadata resulting from interactions with technical support channels.

The processing of personal information is based on precise legal grounds: the execution of contractual commitments, compliance with legal obligations under Italian law, the legitimate interest in IT security, and the explicit consent of the user. Data is used solely for account management, fraud prevention, customer assistance, and secure maintenance of IT infrastructure.

Records containing personal data are retained only for the time necessary to fulfill the stated purposes or according to the terms required by civil tax and security regulations. User profiles are not sold or transferred for external commercial purposes. Access to information is limited to authorized internal personnel and technical partners (hosting providers, payment service managers) bound by strict confidentiality agreements. Any international data transfers are carried out in compliance with technical guarantees aimed at maintaining protection standards equivalent to national ones.

We adopt encryption protocols, firewall systems, and logical database segregation to minimize the risks of data loss, theft, or alteration. Although no digital transmission is entirely risk-free, we make every reasonable effort to safeguard data integrity. Users are recognized the rights of access, rectification, erasure, restriction, and objection to the processing of their personal data.

To exercise your privacy rights or request clarification, you can contact our compliance department at the following email address: [email protected]. This policy is subject to periodic revisions, published directly in this section.